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172 Answers
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We receive feedback both on printed forms within the Library as well as online. Here you'll find published feedback and comments.
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Browse recent published feedback
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Capacity
We think the number of students in the library (displayed above the entrance) should be available online. Thanks! -
Philip Robinson Library
Microwaves and water fountains are nasty, rethink them to clean them/better maintained. -
Walton female toilets
Almost all of the female toilet cubicles have been out of order for a long time. When the library is busy in exam season only having one available toilet is a bit unreasonable. The first floor toilets in the Philip robinson also frequently lack any working taps to wash hands. -
Temperature
I'm currently using the accessible room at Walton Library. Unfortunately the room is not equipped with any heating, and at this time of year, it's extremely cold for me. I asked for heater, but they could not provide. I was informed that the central heating has been switched off. I would like to kindly request, even if energy-saving measures are being taken, you consider alternative solutions, especially for accessible spaces like this, where maintaining a comfortable temperature is essential.
Many thanks -
Oxygen Valve Mask
An Oxygen Valve Mask would be helpful for OSCE prep. -
Walton female toilets
Almost all of the female toilet cubicles have been out of order for a long time. When the library is busy in exam season only having one available toilet is a bit unreasonable. The first floor toilets in the Philip robinson also frequently lack any working taps to wash hands.Last Updated: May 09, 2025 | Views: 6 -
Re Level 2 silent study area temperature
Hello,
I have recently joined the library as an associate and find it a lovely place to revise! But I just wanted to enquire about the heating in the Level 2 silent study space – it is always quite chilly there and you can see people sitting wearing jackets because of how cold it gets. The roof vents also throw out very cold air, which I believe is the main problem.Is this an issue with the heating or is this area just generally more chilly? I have used the general study spaces one level 1 and level 2 and they are always warm. Would love to know if possible! Thank you. :)Kind Regards, -
Toilets
Hi. Recently the toilets have been quite dirty and there has often not been soap or toilet roll. I was wondering if it is possible for them to be cleaned/restocked more often especially during exam season when the library is busy. Thank you. -
Temperature
The silent zone in Walton Library is too cold.
Date 24 Apr
Thank you -
Biology
Could you please start enforcing sitting at university computers but only using your personal laptop a bit more. I'm dyslexic and need the library computers for claroread as I cannot afford to pay for it on my own laptop, as a dyslexic it is also a lot easier for me to read on computers due to the larger screen. If there are no computers available but everyone is actually using them then I don't mind at all, they got there before me. But when people are taking up the computers to not even use them is seriously frustrating. I feel like it needs to be enforced a bit more especially on levels 3/4 of the philip robinson as its the only area where people are quiet and there are very limited computers on these floors, but plenty of desks for people with laptops to use. Also there are a fair few computers on these floors that do not work so it would be great to get those fixed before the busy period starts. -
Philip Robinson Library
College students are very disruptive in the Library. They eat food on level 3 and 4. They're rude to staff and students. Not all but most of them.Last Updated: Apr 15, 2025 | Views: 8 -
Philip Robinson Library
Microwaves and water fountains are nasty, rethink them to clean them/better maintained. -
Philip Robinson Library
6 form/college students need to learn the rules of the Library or be banned from entering. Level 3/4 are quiet/silent areas and they talk so much (whispering or being blatantly loud). They have little, if no, respect for students.
Thanks -
Room availability and relaxed seating
1. Please could the timetables be posted by the cluster rooms? The availability signs are rarely accurate and it would be helpful to know how long a room is free for.
2. Would it be ridiculous to suggest a nap area? Or to expand the couch zone as it's regularly in high demand. -
Philip Robinson Library
Remove the bins from the study rooms, they just make the rooms smell. Thanks!Last Updated: Mar 31, 2025 | Views: 8 -
Philip Robinson Library
PLEASE CLEAN THE DESKS, PCS AND ROOMS BETTER.Last Updated: Mar 31, 2025 | Views: 11 -
Room availability and relaxed seating
1. Please could the timetables be posted by the cluster rooms? The availability signs are rarely accurate and it would be helpful to know how long a room is free for.
2. Would it be ridiculous to suggest a nap area? Or to expand the couch zone as it's regularly in high demand. -
Ramadan stand ‘Dear Library Team, As usual, I love what you do, I appreciate you a lot! I’ve got another suggestion: to put a Ramadan stand in front of the Library desk. It will be excellent to highlight Islamic resources and/or contributions to medicine! It’ll be a great way for non-observers of the month to learn about it and observers to feel more at home. Thank you'
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thank you to library staff
Hello!
I just wanted to drop a note to say a massive thank you to the overnight staff working at the Robinson last night.
I found myself in a very unsafe situation last night, and as an ex-Newcastle student I knew I could take refuge in the robbo! The lovely staff on the desk let me in, let me charge my phone and call someone to come and get me, offered me some water, and generally calmed me down. I don’t know what I would have done without them! Unfortunately I didn’t catch their names, but I would be so grateful if you could pass on my sincere thanks to them for being there for me and behaving with such maturity and compassion. It makes me proud to be a Newcastle grad that I get to be part of such a lovely community even years after I have left. I would love to drop them off a gift to say thanks if possible (a bottle of something seems appropriate for undergrad students!)
Many thanks again
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Walton Library
Please fix radiators in Study Room A & Clinical Skills Room.
- Library, it's really cold everywhere please let us know when heating will be back. It's really crucial we can have access to library (avoiding use because it's so cold)
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