This could be an issue with the codes that EndNote puts in your Word document. Please follow the instructions below:
- First, make sure that "Instant Formatting" is turned on (the drop down menu on the right of the toolbar)
- Check that under File > Options > Advanced, under the Show Document Content heading , make sure the box 'Show field codes instead of their values' is unticked.
- Then, check that under "Convert Citations" the option Convert Word Citations to EndNote is selected, and if it isn't, make sure you then also hit "Update Citations" above that option afterwards.
If you are still having problems after following the above, then do get in touch with us.