If you have had your smartcard stolen you must report it to a member of Library staff immediately so we can block your card and stop it being misused. You must also report the theft to the police who will give you a crime number. Once you have been given the crime number we will replace your smartcard free of charge.
To report a lost or stolen smartcard please ring 0191 208 6060
Remember - your smartcard is your responsibility - please look after it.