Overview of procedures

Library Regulations state that:

Members are responsible for the return of any book which is recorded as being on loan to them. This responsibility ends only when the item is checked-in, and those who fail to return books will be required to pay for the cost of their replacement.

We recognise that there are cases when customers genuinely believe they have returned an item that remains on their Library Account.  In these cases the books are classed as "Claimed Returns" while we investigate. 

What happens when you tell us you have returned a book still on your account?

If you notify us that you believe you have returned a book that still appears on your account we will do the following:

• We will conduct an initial search to check if the book is on our shelves. If it is located, we will remove it from your account and inform you. We will do this within 7 days of being informed.
• If the book cannot be found, we will initiate the formal Claimed Returns process. The book will remain on your account during this period, and you will continue to be responsible for it.
• We will search for the book on our shelves over a period of up to four weeks, conducting at least two further searches. You will be kept updated throughout the process.
• During the search period, we request that you check thoroughly to confirm the book is not still in your possession. We will offer guidance on where best to look.   If you locate the book, please let us know as soon as possible. 

What happens if we locate the book?

If the book is located:

• It will be removed from your account.
• If the book was recalled prior to its return, you may be liable for overdue charges (up to £15 per item).

What happens if the item is not found

• If the book is not found after four weeks the search process will end. You will remain liable for the book and if it is still not returned it will eventually be declared lost. You may be obliged to either:
  • Replace the book with an “as-new” copy, or
  • Pay a £50 replacement fee.
• The £50 replacement charge will remain on your account until paid or a replacement copy supplied.  This will prevent you from borrowing further items until resolved. You will receive an invoice for this amount.