Answered By: Richard L
Last Updated: Feb 07, 2024     Views: 23

If you see the error page stating that there is a Stale Request when trying to access various online content the recommendations is currently:

  • Click the back button in your browser
  • Try to log in again
     

Error message showing information about a stale request advising the user to click the back button and log in again

 

The above advice is taken from the NUIT News item regarding Journal Article Access available at the following web page: 'NUIT / News Item / Library Journal Access - Stale Request'

 

NUIT are working to rectify this issue.

They can be contacted 24 hours a day on the telephone number 0191 208 5999 for further guidance, or alternatively a ticket can be logged at their webpage: 'NUIT' or they can be emailed at it.servicedesk@ncl.ac.uk