Answered By: Karina Forrest
Last Updated: Feb 21, 2024     Views: 268

Yes, verified Student Support workers do get a University Smartcard to enable library access.  You are entitled to a U7 black Access/SWR Support smartcard for the duration of that academic year.

It will be issued to you by name and include your photograph. 

The way in which SWR smartcards are arranged differ depending on whether you are a paid or volunteer student support worker, however, in both cases you need to contact Student Wellbeing in the first instance.

Employed SWR Support workers will be issued with a letter by Student Wellbeing which can be presented to the Philip Robinson Library (PRL) helpdesk for your SWR Support smartcard to be created/renewed and printed. Support workers or their agency should contact claire.torbett-weaver@newcastle.ac.uk who leads on this for Student Wellbeing.  There is also a general contact form for the student wellbeing service here: Disability Support | Student Wellbeing | Newcastle University (ncl.ac.uk)

Volunteer SWR support workers have their details (including the student they support) sent to Library Help by Student Wellbeing.  The supported student should contact their own Student Wellbeing Advisor to request this.  When everything is ready the supported student will be contacted to come the PRL help desk with their SWR support worker for photo to be added and smartcard printed. Volunteer support workers MUST accompany their supported student for this first visit for the smartcard to be printed.

Please note, smartcards can only be produced during our Desk Service opening hours: https://www.ncl.ac.uk/library/visiting-the-library/philip-robinson-library

Access/SWR Support Smartcards do not open night doors on campus, if you need to access the Philip Robinson Library out of hours, you must arrive with the student you support and show your valid SWR Support Smartcard to the overnight team. 

For more information on SWR Support smartcards and how access to other buildings can be added, please see the attached document.