Answered By: Karina Forrest
Last Updated: Mar 25, 2023     Views: 854

The library prints new and replacement smartcards for University staff providing contract details are up to date in the SAP database.  

If you need a replacement physical smartcard please contact us via this form. We will process your request and let you know when your new smartcard is ready for collection.

Please note that when a replacement smartcard is printed it will cease the access rights on any concurrent existing card you might hold. If this will cause any undue access issues, please time the submission of your form accordingly.

Smartcards are not posted out and must be collected from Philip Robinson Library by the smartcard holder. 

In the meantime, you can access your University ID from the Newcastle University app:

  • Download the iPhone or Android app from the respective app store then log in with your campus ID (which for staff begins with an n). 
  • From the app homepage >> tap the menu icon on the top right >> tap smartcard.