Answered By: Karina Forrest
Last Updated: Oct 08, 2020     Views: 42

At the beginning of October, the smartcard systems were restored so the library is once again able to print new and replacement smartcards for University staff.  Due to COVID, this service is done remotely and all smartcards will be sent to ESS Reception in Barras Bridge for later collection.

We are, however, working through a large backlog of requests due to the System being unavailable for 4 weeks, so this service is currently not running with its usual 24 hour turnaround.

If you need a new smartcard please email LibraryHelp@ncl.ac.uk  quoting your staff number and we will process your request, smartcards are not renewed in person at any of the library sites.  Until the new smartcard is created, University staff can access campus buildings by following the protocols communicated by the Executive board email of September 4th:

Access to buildings

As you will be aware, as a result of the ongoing IT issues, a number of our systems have been affected.  One of these is the Access Control System which has been frozen.  This means we are unable to make any changes to smartcard access and as a result, some buildings are stuck in ‘lockdown’ mode and will not be accessible in the normal way.

For those staff who are planning to return to campus next week and have therefore not already used their card access, please be aware this may not work. Notices have been posted at all building access points directing you to contact the Security Office who will respond to assist you.

We realise this is less than ideal, however ESS and NUIT are working on the problem and we will be providing regular updates as, and when, a solution is found.

Thank you for your patience and apologues for any inconvenience caused