Answered By: Karina Forrest Last Updated: Oct 08, 2020 Views: 42
At the beginning of October, the smartcard systems were restored so the library is once again able to print new and replacement smartcards for University staff. Due to COVID, this service is done remotely and all smartcards will be sent to ESS Reception in Barras Bridge for later collection.
We are, however, working through a large backlog of requests due to the System being unavailable for 4 weeks, so this service is currently not running with its usual 24 hour turnaround.
If you need a new smartcard please email LibraryHelp@ncl.ac.uk quoting your staff number and we will process your request, smartcards are not renewed in person at any of the library sites. Until the new smartcard is created, University staff can access campus buildings by following the protocols communicated by the Executive board email of September 4th:
Thank you for your patience and apologues for any inconvenience caused