University Staff can go to the Philip Robinson in person during library help desk opening hours, or to the Walton Library between 9am and 5pm. Students also have the option of attending Student Services during their opening hours for smartcard services. 

Staff and Students can also complete an online form and the appropriate library will contact you when it is ready to collect:

• Replacement staff smartcards: https://bit.ly/NclStaffSmartcard
• Replacement student smartcards: https://bit.ly/NclStudentSmartcard 

Smartcards are not posted out, all cards must be collected on campus, in person.  Please treat your card as you would a credit card, and bear in mind its value.

Newcastle University charges a replacement fee of £5 for a second replacement smartcard unless; 

1. the status of the owner has changed
2. the card chip becomes inoperable, but not due to negligence of the owner
3. a police crime note can be produced to indicate the card was lost due to a reported theft

For Building Access smartcards (such as those given to contractors or temp agency workers), please email the Library in the first instance, title your email “New Buildings Access Smartcard Request”.