Answered By: Richard L
Last Updated: Nov 16, 2022     Views: 9

With the exception of account closure and refund of unused personal funds, NUIT provide refunds only for failures caused by system or equipment malfunction, and not for user mistakes. If a user thinks they are entitled to a refund to their account, they should bring all the spoiled output to the Service Bar in the Old Library.

Unused personal funds can be withdrawn by contacting one of the in-person IT Service Desks or logging a request at https://nuservice.ncl.ac.uk. Withdrawing cash or card funds from a print account should only be done when one is about to leave the University as it will cause the account to be suspended. Free printing funds, allocated by the IT Service or by a School, are not refundable (except because of printer malfunction).

Card refunds will be made back to the card used to make the purchase. In the event that a student no longer has the card used to make the initial purchase, NUIT will contact the student with instructions on how to claim back unused personal print credit.