Answered By: Richard L
Last Updated: Jun 29, 2023     Views: 148

Unused personal funds can be withdrawn by contacting one of the in-person IT Service Desks or logging a request online with NUIT. Withdrawing card funds from a print account should only be done when one is about to leave the University, as it will cause the account to be suspended. Free printing funds, allocated by the IT Service or by a School, are not refundable (except because of printer malfunction).

With the exception of account closure and refund of unused personal funds, NUIT provides refunds only for failures caused by system or equipment malfunction, and not for user mistakes. If your work is spoiled due to equipment malfunction, and you wish to claim a refund, please bring all the spoiled output to the Service Bar in the Old Library building. 

In the event that a student no longer has the card used to make the initial purchase, NUIT will contact the student with instructions on how to claim back unused personal print credit.