Answered By: Catherine Dale
Last Updated: Jun 02, 2020     Views: 5

If you see an 'Illegal Institution' message, it likely involves your Internet browser not storing third-party cookies.

 

An image showing an 'Illegal Institution' message.

Try one of these options to override this restriction.

Internet Explorer:

  • Click on the cog icon in the top right hand corner.
  • Then select internet options.
  • On the new window which has appeared, click on the Privacy tab. Then choose advanced.
  • You can tick to override automatic cookie handling and then select to accept third party cookies.
  • A more secure solution would be to add the reading list system as an exception. To do this, from the privacy tab, click on sites.
  • Enter eu01.alma.exlibrisgroup.com (Alma) in the address of website section.
  • Click Allow, then OK and Apply/OK to save the changes.
  • Try accessing the Reading List through the VLE again; if this does not work then please contact readinglists@ncl.ac.uk.

 

Chrome:

  • Open the menu in the top right hand corner by clicking on the three dots.
  • Choose settings from the list.
  • Scroll to the bottom of the list which has appeared and choose Advanced.
  • A new section appears called "privacy and settings".
  • Within that section select "content settings".
  • From there, select Cookies and check whether third party cookies are blocked.
  • You can choose to unblock all third party cookies, but a more secure option would be at the reading list system as an exception.
  • To do this, click on ADD on the allow line.
  • Enter eu01.alma.exlibrisgroup.com (Alma).
  • Close the settings tab and try accessing the Reading List through the VLE again; if this does not work then please contact readinglists@ncl.ac.uk.

 

Firefox:

  • Click on the settings option in the top right hand corner (icon looks like 3 lines) and choose Options.
  • From the navigation bar, choose Privacy.
  • Check whether third party cookies are blocked. You can allow them all by default but a more secure option is to add an exception for the reading list system.
  • To do this, click the exceptions button and add eu01.alma.exlibrisgroup.com (Alma).
  • Then click on Allow and then Save changes.
  • Close the Options tab and try accessing the Reading List through the VLE again; if this does not work then please contact readinglists@ncl.ac.uk.

We recommend using Chrome as your default browser for this service.

Related Topics

Library Chat