Answered By: Becky Hardy
Last Updated: Jul 26, 2017     Views: 2

When on the Library Help webpage, click on the LibChat tab at the top of the screen. This will take you to a list of libchat transcripts.

Once you have found the transcript you would like to create into a ticket, you select the little 'ticket' icon on the right hand side of the transcript (which will flash up 'make a ticket from this transcript')

A box will then appear on the screen in which you can fill in your ticket details. Once you have finished, click on the create a ticket link and your transcript will then be transferred into a ticket and will appear at the top of the dashboard.

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